What Shipping Methods Are Available?
We usually ship with DHL or UPS, depending on the destination.
Do You Ship Internationally?
We do. However, there is a surcharge of 15,- € per order as of now. We are working on decreasing the shipping costs for international shippings.
How Long Will It Take To Get My Package?
Usually between 2-3 days for deliverys in Germany. Up to 1 week for international orders.
Payment
What Payment Methods Are Accepted?
We accept everything from PayPal, to direct bank transfer and any option through klarna or sofort.de.
Orders & Returns
How do I place an Order?
Just add the wished product to your cart and proceed with the checkout process. The checkout page will tell what to do next.
How Can I Cancel Or Change My Order?
You can write at any time a mail to mail@quo-one.com with your order number if you would like to change anything in particular.
Else check out our office hours and just give us a call. We are happy to help!
Do I need an account to place an order?
No, you don’t! Guest orders are possible. However, we would always recommend to create an account for follow up orders.
How Do I Track My Order?
Tracking is currently not available but will be implemented soon.
How Can I Return a Product?
We are happy to accept your return up to 30 days after the product has arrived at your home. However, the shipping costs have to be covered by yourself. As for returns we would kindly ask you to address the return to the following address:
BAAG Immobilien GmbH
c/o CosyFlats
Bahnhofstraße 55
69115 Heidelberg